These Terms and Conditions form part of your booking contract with us. Please read them carefully.
Chy Carne Holiday Park Terms & Conditions
Please read these terms carefully as they make up your agreement with us, together with your booking confirmation and the information on our website.
These terms and conditions apply to all booking contracts made with Chy Carne Holiday Park either online, by telephone or through a travel or booking agent.
If you would like to discuss your booking with us or have any questions regarding your booking, please do not hesitate to contact our team who will be more than happy to help you.
Chy Carne Holiday Park,
Cornwall, TR12 7LX
Email: [email protected]
Telephone: 01326 290 200
We understand the ongoing uncertainty of the current situation with Covid19 situation and can not predict what will happen for the rest of 2022. However we would like to assure our customers you can book with confidence at Chy Carne Holiday Park.
In the event that your holiday is impacted by Covid19:
Where we cannot provide the service by the agreed time because of Covid19 or associated operational restrictions, such as park closure, occupancy restrictions or local travel restrictions. We will give you as much notice as possible and you will be entitled to a full refund and cancellation or we will try to rebook your stay in the future.
In the event that you are unable to attend your holiday at Chy Carne Holiday Park because of Covid19 or associated travel restrictions, including in the form of government guidance, in circumstances where we are able to comply with our obligations, please contact immediately with supporting documents. We will be able to offer you new dates for your stay in the future when it is safe for you to do so. This will only apply if we are given 7 days notice prior to your arrival.
(Please note where a date change has occurred, extra charges may be applicable if the date moved to is more expensive than the date originally booked).
Chy Carne Holiday Park do not sell holiday insurance, but we strongly advise our customers to make arrangements to take out the necessary cover. Often your credit or debit card company will cover some or all of the circumstances which may lead to a cancellation of a holiday, but its best to check and if not make alternative arrangements.
Chy Carne Holiday Park work in partnership with Booking Protect, a third party organisation that offer a refund protection cover. By booking a holiday you have entered into a legally binding contract with the owner of the holiday park that you have booked. The deposit and extras you have paid for are non-refundable from the point of booking; so it makes sense to protect your investiment, just as you would with an international holiday. Once you have paid the balance for your holiday that too is non-non-refunable.
Please refer to our Page on Booking Protect for more information.
It is your responsibility to check the details of your booking confirmation are correct and notify us immediately of any discrepancies. We cannot accept responsibility for any errors not corrected prior to arrival.
All booking information is strictly confidential and under no circumstances will be given to a third party.
All bookings/accommodation is booked on a self catering basis. We do not provide towels.
We do not provide ben linen. However it can be hired for a charge at the time of booking.
Bed linen Must be used in our holiday homes otherwise a £50 cleaning charge will be applied to launder the duvet and pillows/ protectors. Additional linen sets consisting of duvet cover, sheet and pillowcases can be hired from reception for additional occupants. Charges will apply for additional linen packs.
We take many bookings where guests request specific caravan or caravans together. While we will do our very best to accommodate such requests we can not guarantee this 100% of the time, but we do try!!
Specific caravan or caravans booked “together”
Specific caravan can be reserved, however , we reserve the right to re-allocate caravan on arrival if required
There is no guarantee that pitch bookings can be extended beyond the dates already booked
Changes to bookings
Telephone alterations to booked holiday dates must be confirmed either by email. We ask guests to notify us of any date changes to bookings at least 28 days prior to arrival. We can not however guarantee that we can accommodate such request but will in that event offer a suitable alternative where ever possible. The full payment for the booking will still be required one calendar month before arrival.
Payment on Arrival
For Guests that have not booked are required to pay the balance for their duration on arrival at reception
Cancellation Of Booking
If you need to move the dates of your booking, we will need one calendar month notice to do so and confirmed by email.
Chy Carne Holiday Park do not offer a refund policy, however we work with Booking Protect, a third party organisation that offer a refund protection scheme. We strongly advise our customers to take cover on your holiday.
Once you have made a booking and paid your deposit, it is non-refundable. In the event you need to cancel your booking and you added Booking Protect to your booking please contact them directly.
Booking Protect is available through Chy Carne Holiday Park to provide you with a refund for cancellation in certain circumstances. We reccomend you include this option in order to get a refund for the cost of your holiday should you or anyone in the party be unable to attend for a reason covered by Booking Protect Terms & Conditions.
Booking Protect can be added at the time of booking whether it is made via the website or by calling Chy Carne Holiday Park anytime up until the final balance is paid. It can not be purchased once the booking is paid for in full. We reccomend taking out Booking Protect at the point of booking, so you and anyone else you have booked with are immediately protected.
The cost of Booking Protect Refund Guarantee is 6% of the total value of your booking.
Once on-site refunds cannot be given if for any reason you cut your holiday short.
Static holiday caravans are available from 4pm on the day of arrival. If you are delayed on your journey, please let us know as soon as possible by telephoning our reception on 01326 290200. We reserve the right to re- let your caravan if you have not contacted us or arrived by 9pm. No refunds will be due for non-arrivals.
We reserve the right to delay check-in.
Vacating your caravan
ALL caravans must be vacated by 10am unless by prior arrangement. If you would like to leave later than 10am, please speak to us beforehand.
If you are expecting visitors, please inform us in advance of their arrival, and provide us with a car registration number if possible. Please inform us if your visitors have dogs if so they are to be kept under the same control as clients dogs. We reserve the right to make a small charge for day visitors.
Dogs are to be kept on a lead and under control at all times whilst on the site. Outside our peak periods dogs may be exercised, off leads in our Summer Camping field. At other times you may use the large field that is adjacent to our holiday park. Any responsible owner allowing their dog to continually foul the site without cleaning up after them may be asked to leave the site without refund. Any accidental dog fouling must be cleaned up immediately. Please use the dog bins that have been provided around the site. PETS MUST NOT BE LEFT UNATTENDED IN ANY UNIT. Dogs (except guide dogs) are not allowed in any of the buildings, inc toilet/shower blocks, games room, laundrette etc. But dogs are permitted into the Marquee arms ( Bar ) providing they are kept on a lead at all times
Dogs must be pre-booked and a charge applies, Chy Carne reserves the right to refuse certain breeds of dogs that it deems inappropriate on a family site
Dogs are not permitted to stay in cars overnight or to be left in cars unattended for any duration that would be considered to be harmful to there health
Litter and tied bin sacks must be placed in the bins provided Rubbish must not be left outside caravans.
All children must be kept under adult supervision whilst using play the equipment. Please remember that your children safety is YOUR responsibility.
Selling of Alcohol on-site
We only sell alcohol to persons 18 or over Proof of age is required We reserve the right to refuse the sale of alcohol without a approved form of identification such as a passport, photo driving license or valid identification card.
We allow 1 car per caravan, extra cars may be charged for and may need to be parked away from the caravan.
There is no charge for pulling vehicles but its at the owners risk
ONLY FULLY QUALIFIED AND INSURED DRIVERS ARE PERMITTED TO DRIVE VEHICLES WHILST ONSITE, ANYONE BREAKING THIS RULE WILL BE ASKED TO LEAVE.
In the circumstances where a customers own vehicle or equipment is involved in an accident or incident Chy Carne reserves the right to close or restrict access to areas affected and salvage or remove vehicles or equipment at its discretion. In circumstances where an accident or incident was caused by a customer or anyone in the booked party or by their vehicle or equipment the owner will indemnify Chy Carne or its agents against all damage, claims, costs, demands, acts or omissions whatsoever arising and make reparation to Chy Carne any resultant costs, damages or losses ( consequential or otherwise) relating thereto.
Please drive at a walking pace whilst on site. (Speed limit 7 mph) please remember that Children will be playing.
Kite flying is not permitted within the static caravans area or where overhead cables are present
Ball games are only permitted on the camping and touring areas
Vehicles must not be parked on pathways and must not cause an obstruction to other users of the site.
Please familiarize yourself with the nearest fire safety point and equipment around the park. (Red fire points).
The right is reserved to refuse admittance or to terminate the visit of any person or persons whose conduct is considered detrimental to Chy Carne Holiday Park or to other visitors.We will not tolerate any abusive behavior towards other holiday makers or our staff. Any abusive behavior will result in you being ask to leave the site forthwith. No refunds will be due if we have to terminate your holiday/visit.
The owners will not accept any responsibility or liability in respect of any injury or damage to any person or the property of any person using the site howsoever caused or sustained or facilities becoming unavailable due to circumstances beyond our control
Please inform us of any problems that occur during your stay as we regret that we cannot rectify complaints once you have left the park.
Fire Pits / Baskets & Chiminea`s
Absolute care must always be taken when using this type of equipment on site. Children under 16 must NOT be left unattended at ANY time near a lit fire. Please ensure that you know where the nearest fire point is located before you light your fire . Please remember that all Fire pits / Baskets chiminea`s will remain very hot for sometime after use. Please ensure that your children are aware of these dangers. If possible please ensure that the fire is extinguished by using water when not attended. Please do not remove any wood from around the site, we have large bags of logs available to purchase from our onsite shop.
We encourage people to enjoy the outdoor life style. We appreciate that sometimes its easy to forget that noise can travel at night and ask that noise is kept as low as possible and that you are always respectful to your neighbors. Our staff do regular patrols around the site, if noise is deemed to be to excessive our staff will advise you accordingly. No loud music please
We do not allow the use of portable generators on the park without consent
We will remove people from the site that continually cause a nuisance to others.
NO REFUNDS WILL BE DUE IF YOU ARE ASKED TO LEAVE.
Please remember that July & August are our busiest months, if you like it quiet and peaceful, then please come out of season, when we are a quiet and relaxing site However please note that many of our facilities will not be open
Persons using Chy Carne and its facilities do so entirely at their own risk and Chy Carne will not accept liability for the loss or damage to persons and/or property, or accommodation or facilities/amenities unavailable due to circumstances beyond our control.
Only accepted by prior agreement
We will do our very best to accommodate special requests, please let us know when placing your booking if you have any specific requirements
Currently we do not hire out travel cots.
You are required to leave the unit in a clean, tidy and sound condition.
Any missing items must be reported as soon as possible on the day of arrival.
An extra charge of £25.00 will be made for extra cleaning, if left in an acceptable condition. This will be taken from the key deposit. Liability is not limited to £50.00 and rests with the named leader.
A charge will be due for any damage or any missing items Liability is not limited to £50.00 and rests with the named leader.
The total number of persons occupying a caravan must not exceed the number booked and only guests that are registered on your booking are permitted to stay. You are welcome to register and pay for additional guests as per our tariff.
The company reserves the right to enter caravans, or have the police enter at any time.
Where more than one unit is booked, the equipment from one unit must not be moved to another.
Radio, musical instruments etc. shall not be used in such a way as to cause annoyance to others.
Cornwall Local Authorities allow one vehicle to be parked alongside the caravan.
TVs must not be moved from any unit under any circumstances.
Chy Carne Holiday Park, Kuggar, Ruan Minor, Helston Cornwall TR12 7LX
Tel. 01326 290200 or 01326 291161
Email [email protected]